Ahlan Privacy Policy
Last updated: 5 October 2026
Ahlan is a WhatsApp answering service operated by Techro (Abba Hushi St. 23, Isfiya, Israel; support@techro.co.il). Local businesses ("our clients") connect their WhatsApp Business number to Ahlan so it can answer their customers' messages, collect booking requests and pass conversations to the business owner. This policy explains what data Ahlan handles and how.
Who controls the data
Each business that uses Ahlan decides how its customer conversations are used. For those conversations Techro acts on the business's behalf, as its service provider. For the account details of our clients (business name, contact person, email, connected number), Techro is responsible.
What we process
- Messages that customers send to a connected business number, and the replies sent by Ahlan or by the business.
- Phone numbers and WhatsApp profile names of people who message the business.
- When a business keeps using the WhatsApp Business app alongside Ahlan, the contacts saved in that app and up to six months of chat history, shared by Meta only if the business agrees in the app.
- Booking requests and notes Ahlan prepares for the business owner.
- Client account data: the owner's name, email, WhatsApp number, business details they write in the dashboard, and a password stored only as a one-way hash.
- Connection data needed to reach WhatsApp: WhatsApp Business account ID, phone number ID and an access token issued by Meta.
- Demo messages typed into the try-it chat on our website, to generate the demo reply. They are not linked to any person and are not stored.
Why we process it
- To answer customer questions for the business, using only the information the business gave us (prices, hours, services, policies).
- To pass booking requests and conversations that need a person to the business owner.
- To give the business a dashboard with its conversations, requests and simple statistics.
- To run client accounts, billing and support, and to keep the service secure.
We do not sell personal data, use it for advertising, or send marketing messages on our own behalf.
Cookies
The dashboard uses one cookie that keeps a client logged in. We use no advertising or analytics cookies. Our pages load fonts from Google Fonts, which receives your IP address to deliver them.
Service providers
- Meta Platforms (WhatsApp Business Platform) delivers the messages.
- Anthropic (Claude) generates the replies. Message content is sent to Anthropic's API to write each answer. Anthropic does not use API data to train its models by default.
- Hostinger hosts our server, located in the European Union (Lithuania), with backups in France.
How long we keep it
Conversations and booking requests are kept while the business uses Ahlan and deleted within 30 days after the business stops the service, unless the business asks us to delete them sooner or the law requires us to keep them longer. Client account data is kept while the account exists and for up to 12 months after, for billing and legal records.
Security
Data is stored on a server we manage. Access tokens are encrypted at rest and passwords are stored only as salted hashes. Only Techro staff who run the service can access the data, and only to provide or support it.
Your choices and rights
- Customers: you can ask the business you messaged, or us at support@techro.co.il, to see, correct or delete your messages and details.
- Businesses: you can switch Ahlan off from the dashboard, disconnect it from the WhatsApp Business app (Settings › Account › Business Platform › Disconnect), or write to us to close the account and delete your data.
Data deletion
To delete data, email support@techro.co.il from the phone owner's or business's contact details with the WhatsApp number concerned. We confirm and delete within 30 days.
Changes
We will update this page if our practices change and show the new date at the top. Clients are told about important changes by email or in the dashboard.