Ahlan Terms of Use
Last updated: 5 October 2026
These terms are an agreement between you (the business that opens an Ahlan account) and Techro, Abba Hushi St. 23, Isfiya, Israel (support@techro.co.il). By opening an account you accept them.
1. The service
Ahlan answers messages that customers send to your WhatsApp Business number, using the business details you give us and an AI model. It collects booking requests, alerts you on WhatsApp, and hands conversations to you when a person is needed. You connect your number yourself through Meta's sign-up window, and you can keep using the WhatsApp Business app on your phone.
2. Your account
- You must be at least 18 and allowed to act for the business.
- Give accurate details and keep your password private. You are responsible for what happens in your account.
- One account covers one business and one WhatsApp number.
3. Free trial
New accounts get 14 days free, without a payment card. When the trial ends, Ahlan stops answering your customers until you choose a plan. Nothing is charged automatically.
4. Plans and payment
- Plans are monthly and paid in advance. Prices are shown in shekels and do not include VAT.
- WhatsApp fees Meta charges for normal customer service conversations are included. Unusual volumes (for example, thousands of conversations a month) may need a custom plan; we will talk to you first.
- We may change prices with at least 30 days' notice. The new price applies from your next month.
- If a payment is more than 3 days late, Ahlan pauses until it is paid.
5. Cancelling
You can stop at any time by writing to us. You can also pause Ahlan yourself from the dashboard. The service runs until the end of the month you paid for. Where Israeli consumer protection law gives you further cancellation or refund rights, those apply.
6. What you agree to
- Keep your business details accurate and up to date. Ahlan answers from what you write.
- Follow WhatsApp's Business Policy and Commerce Policy and Meta's terms. Do not use Ahlan to send spam, bulk marketing or messages people did not ask for.
- Do not use Ahlan for illegal goods or services, or for anything Meta or Anthropic prohibit.
- Tell your customers, where the law requires it, that an automated assistant may answer them. Ahlan says so whenever a customer asks.
7. AI replies
Replies are written automatically and can contain mistakes. Ahlan is instructed to use only your details, not to invent prices or availability, and not to give medical, legal or technical diagnoses. You remain responsible for your business and for confirming bookings. You can answer any customer yourself at any time, and pause Ahlan from the dashboard or by sending "pause" from your phone.
8. Data
Our Privacy Policy explains how we handle data. For your customers' conversations we act as your service provider and use them only to run Ahlan for you. You can ask us to export or delete them.
9. Availability
We work to keep Ahlan running at all times, but it depends on Meta, Anthropic and our hosting provider, and may sometimes be unavailable. We do not guarantee uninterrupted service.
10. Liability
To the extent the law allows, Techro is not liable for indirect losses such as lost bookings, lost profit or lost data, and our total liability is limited to the fees you paid in the 3 months before the claim.
11. Suspension
We may pause or close an account that breaks these terms or Meta's policies, puts the service at risk, or has unpaid fees. Where we can, we will tell you first and give you a chance to fix it.
12. Changes and law
We may update these terms and will tell you about important changes by email or in the dashboard at least 14 days before they apply. These terms are governed by the laws of Israel, and the courts of the Haifa district have jurisdiction.